We love the shoppers and we have thousands of satisfied customers who are loving their 3D Crystals and we wish you too to love your crystal. Customer satisfaction is our top-most priority. At 3D crystals-on-us we would love to keep our terms fair to our all customers. We paid our attention to customer’s dissatisfaction due to any reason.
Our return policy is as follows:
Important: Cancellation/photo change policy
We hope you understand that being a custom product we start immediately working on your crustal so it starts costing us including our artist and laser-technology cost and thus it’s mandatory for us to follow cancellation/photo change/refund policy.
Shop tension-free and with trust with 3dcrystalsonus.com
We’re always happy to help you: [email protected]
We want you to LOVE your crystal and we’ll do what it takes to ensure you are satisfied. If for any reason you are not happy with the outcome, please let us know the reason and we will make it right. We want to be fair to all our customers on how we handle customer service scenarios when they arise.
Here is our policy:
If there is a manufacturer defect on arrival i.e. damaged crystal or objective flaw:
Send us the photo of the defect within 24 hours of receiving your crystal. We will confirm the issue and remake your crystal. You will be required to ship the original crystal back to us to get a replacement
We are happy to report that in the 15 years we have been in business, we have settled customer service situations to a 5 star outcome and rating by the shopper. -Shop with confidence when you purchase from us.
Please take note of, and respect the following cancellation / photo change policy:
If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel after 10 minutes, it means our artist has been assigned the project and as such you will receive a refund less $25. If the crystal has been produced but hasn’t shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is $25 provided your crystal has not been laser etched yet. Due to the custom nature of our product, once your item has been shipped it is not refundable.
Being a custom product please understand we incur costs as soon as we start working on your project and therefore are firm on the above cancellation / photo change / refund policy.