3D Crystals On Us

Christmas Sale! 50% Off Store Wide

BOGO Offer on 2D Crystal Ornament. Use Code: BOGOX
Note: If you have any custom photo that you want to work on to engrave inside the crystal. Feel free to place your order first without uploading the photo and send us the instruction and picture at [email protected]

Frequently Asked Questions

Yes, we can turn your 2D photo into a 3D Photo. Our highly skilled designers use the latest software and laser technology to convert 2D images into 3D images. We only need your photo and we will do the rest.

We accept most photos but avoid dark and blurry photos. Higher quality would be better to use. All sizes are mentioned in the photo gallery of the product. If you are having a problem uploading the photo, you can contact us via email: [email protected] or +1 (647) 917-0436.

No, crystals don’t come with an LED light base. The light base is sold separately here on our 3dcrystalsonus Website. We offer a different light base that fits all of our crystals.
Yes, this is possible. If you look at the size chart that we have mentioned, the recommended figure inside the crystal shape in that picture, You will easily find which crystal will fit your picture.
Depending on the size of crystal you order, we can engrave between 1 and 12 people or pets.

Figures (people, animals, and inanimate objects) are the total number of faces present in a picture. We provide some faces free in each crystal, but if your photo includes any extra face(figure), $10 will be charged for each face.

Example: Let suppose you choose a medium-size crystal in which only two faces are free, and your photo includes the three faces. In this case, you get charged $10 for the extra face.

We always prefer that our customers get their order between 1-7 days and we offer low cost shipping on all orders.

Yes, it comes in a premium gift box that has an embossed emblem identifying that you have purchased authentic and original. Beware of imitators. There are many out there!
Of Course! We want you to LOVE your 3D Crystal. If there is an objective defect from the manufacturer we will fix it.

If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel after 10 minutes, it means our artist has been assigned the project and as such you will be charged $25 as a cancellation fee to cover our costs.

If the crystal has been produced but hasn’t shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is $25 provided your crystal has not been laser etched yet. Due to the custom nature of our product, once your item has been shipped it is not refundable.

Considering all of our products are custom made please understand we incur costs as soon as we start working on your project and therefore are firm on the above cancellation / photo change / refund policy.

We are glad to assist you from 9AM-5 PM EST (Monday-Friday) through Chat. You can email us 24 hours a day 7 days a week and we’ll respond as soon as possible

We are located in Niagara Falls. In case you haven’t found the answer, please feel free to contact us and we are happy to help.

Your Photo format is invald. Please upload the photo in jpg, jpeg, png, gif or bmp format. You can still place your order without uploading a picture here and email your picture at